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Session

Case Study

Wednesday, March 26

06:00 PM - 06:30 PM

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In this session, attendees will explore effective strategies for digital transformation in government agencies, with a focus on the City of Seattle’s collaboration service modernization. The session will highlight how updating systems like intranets can significantly improve efficiency and effectiveness in government operations. Participants will gain valuable insights and actionable best practices for driving successful digital transformation initiatives in their own agencies.

In this presentation you will learn:

  • How Seattle modernized its intranet and collaboration services to enhance government operations
  • What are the typical challenges faced during digital transformation in the public sector and how to overcome them
  • What are actionable best practices for implementing digital transformation, with a focus on scalability and user adoption
Presentation

Speaker

Dan Lewis

Digital Collaboration Lead, City of Seattle

Dan Lewis is a Digital Transformation Leader with 20+ years of experience in IT operations and digital solutions. With over a decade of experience in consulting, followed by seven years of leading digital transformation initiatives in local government, Dan has a proven track record of driving innovation and improved operations for organizations. At the City of Seattle, he has held various leadership roles each with a focus on modernizing the Collaboration Service which delivers the digital solutions of everyday work for a government workforce of 10,000+. Dan has proven expertise in leading impactful teams, driving digital transformation, operational improvements, and innovative technology solutions to support organizational business goals. His passion is solving real world issues with digital solutions that impact people’s lives in a positive way.

Company

City of Seattle

Seattle Information Technology (Seattle IT) is the technology division of the City of Seattle, responsible for delivering innovative, secure, and efficient digital services to city departments and residents. Seattle IT plays a crucial role in transforming the city's operations by modernizing infrastructure, enhancing cybersecurity, and enabling new technologies that improve public services and engagement. The department is dedicated to driving digital transformation across the city's government agencies, ensuring that technology is leveraged to improve efficiency, transparency, and collaboration. Seattle IT supports a wide range of services, including the development and maintenance of the city's digital infrastructure, the implementation of enterprise-wide software solutions, and the delivery of technology training and support to ensure employees are equipped to use the tools effectively. With a focus on creating seamless, user-friendly systems, Seattle IT enhances the digital experience for both city employees and the residents they serve. The department is committed to fostering innovation and security, ensuring that solutions are secure, scalable, and able to meet the evolving needs of the city. By partnering with other departments, stakeholders, and community organizations, Seattle IT ensures that technology solutions are aligned with the broader goals of the city. By advancing technology solutions, Seattle IT plays a vital role in supporting the city’s mission to create a more connected, efficient, and sustainable Seattle for its residents and businesses. Through their work, the department strives to deliver meaningful digital transformation that improves both internal operations and the overall public experience.

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