Solution Study
Thursday, March 21
11:40 AM - 12:10 PM
Less Details
In today’s rapidly evolving business landscape, the significance of frontline workers cannot be overstated. These dedicated employees are often the face of an organization, directly engaging with customers, clients and operational processes. To unlock their full potential and enhance overall organizational performance, it is paramount that businesses prioritize the enablement and empowerment of their frontline workforce. In a world where the demands and expectations placed on frontline workers are ever-increasing, this session will serve as a compass for organizations seeking to enhance their internal communication strategies. We will explore how empowering and enabling frontline workers can result in a more resilient, agile, and ultimately more successful organization.
This critical aspect of organizational development provides a platform to explore strategies, technologies and best practices that empower frontline workers, foster engagement and bridge the communication gap within the workforce. In this interactive session, we will explore how effective internal communications can lead to more motivated, efficient and satisfied frontline employees.
Key topics include:
As a Digital Experience Director at Withum, a gold partner of Microsoft, I help clients create a flexible, scalable, secure, and highly collaborative environment to improve productivity and efficiency through the Microsoft Cloud. With over 15 years of experience in the field of digital transformation, customer and employee experience, collaboration, enterprise social networking, and enterprise IT and business process automation, I have been recognized as a Microsoft MVP and a top authority and influencer on all things SharePoint and Office 365.
I have a passion for enabling and empowering businesses to migrate, consolidate, and modernize their legacy systems, cloud files, mail, and Microsoft 365 tenants into Microsoft 365 and SharePoint, while maintaining data integrity, compliance, and security. I have also been involved in defining, architecting, implementing, and supporting over a hundred SharePoint and web content management solutions for various industries and sectors, where user adoption and engagement were key metrics to success. I am always eager to share my insights, experiences, and advice around collaboration, knowledge management, social computing, intranets and portals, governance, analytics, user adoption and training at many industry events around the world.
With over 30 years of experience in architecture, design, and implementation of digital solutions, I am a Partner and Market Leader at Withum Digital, a division of WithumSmith+Brown, a leading accounting and advisory firm.
I help clients across various industries leverage artificial intelligence, machine learning, bots, and other cutting-edge technologies to enhance their productivity, collaboration, and innovation. I also oversee the delivery of services such as Microsoft 365, Microsoft Teams, SharePoint, Business Intelligence, Power Platform, Dynamics CRM, Data Analytics, and Business Process Automation solutions that drive the business forward.
As a Board Member of the Maryland Tech Council, I support the growth and success of the technology community in Maryland, DC, and Virginia. I am passionate about fostering a culture of learning, sharing, and excellence among my peers and colleagues. I am also committed to advancing the adoption and integration of cloud-based solutions and IT strategies that drive business value and outcomes.