Enhancing employee experience is key, particularly for a diverse, multilingual blue-collar workforce. This session will explore the unique challenges of Ajinomoto Foods North America’s frozen food manufacturing division. From engaging workers in technology—a potential barrier for non-native English speakers—to ensuring inclusive access to tools and resources across 35 languages, we’ll discuss strategies for securing buy-in and building advocacy within the workforce. Emphasis will be placed on the shift from “white-glove” support to empowering employees through change management, coaching, and practical tools, such as translation services and intuitive tech interfaces.

In this presentation you will learn:

• How to engage a multilingual workforce through technology and communication tailored to different language and literacy levels
• How to gain buy-in from both frontline workers and corporate teams.
• How to coach HR teams to shift from hands-on support to emowering workforce autonomy