Case Study
Wednesday, March 26
12:25 PM - 12:50 PM
Less Details
This presentation delves into the lessons learned from managing talent and organizational culture in one of the most demanding and diverse environments, the hospitality industry. Drawing on her extensive experience at Fairmont, where historic heritage meets modern expectations, Jackie Dacanay, Northern California Regional Director of Service Culture & Engagement, shares how evolving the company’s talent management framework transformed Fairmont’s approach to employee retention and development. By moving from reactive to proactive strategies, Fairmont not only embraced its rich history but also adapted to the demands of a multigenerational workforce. Through frequent performance reviews, structured check-ins, and data-driven insights, this framework revolutionized promotion policies, turnover rates, and talent growth. This talk highlights the importance of cultivating a workplace where employees can truly be themselves while fostering a culture of growth and accountability.
In this presentation you will learn:
Jackie Dacanay combines innovative methodologies and neuroscience driven strategies to transform workplace cultures, fostering a sense of belonging, collective ownership, and collaboration. Her work helps teams build a more engaged and productive workforce by addressing organizational challenges through a blend of positive psychology and the "happy" and "play" at work philosophy.
Jackie has been recognized as one of Chief Navigator's Top 10 HR Executives and has received numerous accolades, including the Silicon Valley 40 under 40 award, the YWCA Silicon Valley Tribute to Women in
Leadership award, the CHLA Women in Leadership award, and inclusion in Diversity Women Magazine’s Power 100.
Over the past 20 years, Jackie has worked with various organizations, helping them reduce turnover, increase employee retention, and improve both engagement and guest satisfaction scores. Her focus on creating psychologically safe environments allows teams to thrive, ensuring sustainable success and vibrant workplace dynamics.